BuilttoScale (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains the types of information we collect from you, how we use it, how we ensure its security, and your rights regarding your data. By using our website and services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect and process different types of information, including:

a. Personal Information

Personal Information refers to data that can identify you as an individual. This may include:

• Identification Details: Name, email address, postal address, and phone number.
• Financial Information: Payment information, such as credit/debit card details (handled by secure payment processors).
• Account Details: Account login credentials, purchase history, and preferences.
• Contact Preferences: Information on how you prefer us to communicate with you (e.g., email, SMS).

b. Non-Personal Information

Non-Personal Information is data that doesn’t directly identify you. This may include:

• Technical Data: IP address, browser type, operating system, and device identifiers.
• Usage Data: Information about your browsing actions and patterns on our site.
• Location Data: General geographic information based on your IP address.

2. How We Collect Your Information

a. Direct Collection

We collect information directly from you when you:

• Register or create an account on BuilttoScale
• Place an order or make a purchase
• Subscribe to our newsletter or mailing list
• Contact our customer support team

b. Automatic Collection

Certain data may be collected automatically when you interact with our website:

• Cookies: Small data files placed on your device that help us improve site functionality and personalize your experience.
• Web Beacons and Pixels: These allow us to understand engagement with our content, such as emails or website pages.

c. Third-Party Sources

We may obtain information from trusted third-party partners, such as analytics providers, payment processors, and advertising networks.

3. How We Use Your Information

The information we collect is used to enhance your experience with BuilttoScale and ensure the smooth operation of our services. Specific uses include:

• Order Processing and Fulfillment: To process orders, facilitate shipping, and handle returns or refunds.
• Customer Support: To respond to inquiries, troubleshoot issues, and improve customer satisfaction.
• Personalization: To tailor our website content, offers, and promotions based on your preferences.
• Marketing and Promotions: To send updates on new products, offers, and services (you can opt out at any time).
• Analytics and Improvements: To monitor website usage, detect trends, and improve functionality and performance.
• Security and Compliance: To safeguard against fraud, ensure compliance with legal obligations, and uphold the integrity of our platform.

4. Information Sharing and Disclosure

We value your privacy and only share your information under the following circumstances:

a. Service Providers

We may engage trusted third-party companies to assist us in delivering services, including:

• Payment processors for secure transactions
• Logistics providers for shipping and delivery
• IT service providers for website maintenance and security

These third parties are obligated to protect your data and are only permitted to use it for the purposes we specify.

b. Legal Compliance

We may disclose your information as required by law or in response to valid legal requests, such as subpoenas, court orders, or government demands.

c. Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or part of our assets, your information may be transferred as part of the transaction. You will be notified of any changes in ownership or the handling of your personal information.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies for a variety of purposes, including:

• Site Functionality: Essential cookies that help our site function properly.
• Preferences: Remembering your preferences and settings.
• Analytics: Gathering information to improve our services and understand user behavior.
• Advertising: Displaying personalized ads based on your interests.

You may adjust your browser settings to decline cookies, although this may affect your experience on our website.

6. Data Security

We are committed to securing your personal data. BuilttoScale employs a range of technical and organizational measures to protect your information, such as:

• Encryption: Sensitive information, including payment data, is encrypted.
• Access Controls: Limited access to personal data for authorized personnel only.
• Security Monitoring: Regular monitoring for potential security threats or vulnerabilities.

Despite our best efforts, no system is 100% secure, and we cannot guarantee absolute data security.

7. Retention of Your Information

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. Once the data is no longer required, we securely delete or anonymize it in compliance with legal obligations.

8. Your Rights and Choices

You have certain rights regarding your personal data, subject to local law. These rights may include:

• Access and Correction: Request access to your data or correct inaccuracies.
• Deletion: Request deletion of your data in specific circumstances.
• Data Portability: Receive a copy of your data in a structured format.
• Restrict Processing: Limit the processing of your data under certain conditions.
• Opt-Out of Marketing: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at [Contact Email Address].

9. Third-Party Links

BuilttoScale may contain links to third-party websites, plugins, and services. These third-party sites have their own privacy policies, and we encourage you to review them. We are not responsible for their content or privacy practices.

10. International Data Transfers

If you are accessing BuilttoScale from outside [Country/Region], please note that your data may be transferred to, stored, and processed in [Country/Region] where our servers are located. We implement safeguards to ensure that your information remains protected during any international transfers.

11. Children’s Privacy

BuilttoScale is not intended for children under the age of 13, and we do not knowingly collect personal information from minors. If we discover that a child has provided us with personal data, we will promptly delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material updates, we will notify you by revising the “Effective Date” and, if necessary, providing additional notice.

13. Contact Us

For any questions, concerns, or requests related to this Privacy Policy, please contact us at:

BuilttoScale
Email: [Contact Email Address]
Address: [Business Address]
Phone: [Business Phone Number]